Returns Policy

First up it’s important to say…

We’ve got a refund and return policy just like everyone else, but outside of the limitations set out in this policy, please reach out if you have any issues or are not happy for whatever reason, and we will do our very best to arrange something that fixes the problem. We want you to be happy with your watch, or if you’re not, we want to make it right. 

That said, here are the basics:

Our return policy lasts 30 days, If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds & Exchanges

To be eligible for a refund or exchange in the event of a non functioning or damaged item (basically, anything that’s our fault), contact us within 30 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Alternatively, if you are not happy with the watch you buy for any reason, we offer a full no questions asked refund, however you are responsible for return shipping. 

Please note that if you return an item to us, it must be marked as a return for customs purposes. If we are required to pay customs fees to accept your return, these will be deducted from any refund.  

Additionally, returns for any other reason than damaged or faulty items will be subject to a reverse tariff charge. In other words, we pay 10% tariffs on a customers behalf for packages sent to the US. When you return the item to us, we will deduct this 10% from the total refund amount  

Note this only applies to non fault returns. If for whatever reason the item you receive is faulty or damaged, we’ll refund you in full on receipt of the return. 

Lost or Stolen Packages

Riley Watch Co is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Riley Watch Co will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.